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| PayServ is a fast growing and dynamic company
providing Payroll and Payroll Tax Preparation services
to small to medium-sized businesses. Since 1967
PayServ has helped business owners face the difficult
task in managing, maintaining and growing their
businesses without wasting time and effort on researching
payroll and tax rate changes. Our mission is to
be the most accurate, responsive, and accountable
Payroll company in the business. |
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| Operations/Branch Manager |
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| As the Operations/Branch Manager you will be asked to
ensure the high standards of customer service that PayServ
currently provides. Responsibilities will include but
are not limited to the following: |
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1.
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Manage all daily activities of a client service
team, ensuring appropriate technical support is
delivered in an effective and timely manner |
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2.
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Establish clearly defined department and individual
goals and objectives and communicates these to associates
through department meetings and performance planning.
Provide periodic performance feedback versus objectives
and conducts annual performance reviews on all associates.
Responsible for department hiring and terminations
as required. |
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Determines the team's training requirements,
receiving feedback from upper level management.
Ensure timely and effective training is provided,
both formal and on-the-job, to enhance the skill
base of the team. |
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4.
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Review and approve department reports and submit
to upper management according to scheduled deadlines.
Participate in the decision-making process within
the company, as required, concerning client support/installation
issues and procedures. |
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Provide continual inter-departmental communications
to enhance the company's effectiveness in dealing
with critical client issues. |
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Evaluate the team's client base to ensure efficient
distribution of client responsibility within the
team. |
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7.
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Provide direction to the customer service representative's
individual client assignments and high priority
project delegation. |
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8.
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Develop and implement preferred policies and practices
as needed or required. |
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| Qualified candidates will be able to respond
to complex or unusual situations and hold responsibility
for responding to client communications as needed to resolve
problems or questions. Will assist team in answering questions
and providing support for client base and posses the ability
to respond and train in general ledger setup, PTO setup
and labor distribution management. |
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| 3-5 years experience as a Technical Support Specialist,
Client Account Manager, Field Service Representative,
or equivalent with an in-depth working knowledge of overall
department operations and proven proficiencies in prioritizing
critical client issues and identifying team training needs.
Ability to assess performance and provide motivational
support to team personnel required. Effective communication
skills required, as well as a demonstrated proficiency
in time management and client conflict resolution necessary.
BA/BS Degree in Business Administration or Accounting
preferred or equivalent in experience and education. CPP
Designation Certification or Pay Train score of 80% in
all areas. PHR Certification or completion of SHRM Learning
System course numbers 1, 2, 3, 4 and 6 with a minimum
score of 80%. |
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| If you feel that you are under paid and you excel at
running, maintaining and growing an operations department
then please respond to this ad, we want to speak with
you. For immediate consideration please fax or e-mail
your resume to: (No Phone Calls Please) |
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| Human Resources |
| FAX: (845) 623 - 4739 |
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careers@PayServPayroll.com
(Microsoft Word attachments only). |
| Only qualified candidates need apply. |
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| We are a committed equal opportunity employer M/F/V/D.
For more information on PayServ Corporation, please review
our home page at
www.PayServPayroll.com |
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P. 845-624-8458 F. 845-624-8900